Privacy

Introduction
Welcome to ZULA PLAY. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use and share information when you visit our website www.zulaplay.com, purchase our products or interact with our services. By using our services, you agree to the terms of this Privacy Policy.

Data Controller
The data controller responsible for your personal information is ZULA PLAY c/o Domingo Baumhackl, Freulerguetli 23, 8750 Glarus, Switzerland. You can contact us at hello@zulaplay.com-

Data We Collect
We may collect information such as your name, address, email, phone number, payment details, order history, IP address, browser type, device information, pages visited, time spent on site, referral source and marketing preferences including newsletter subscriptions and advertising choices.

How We Use Your Data
We use your personal data to process and deliver your orders, provide customer service, process payments and refunds, send you order confirmations and updates, manage your account and preferences, conduct marketing campaigns with your consent and analyze website performance to improve our services.

Legal Basis for Processing
We process your data under different legal bases including contract to fulfill your order, consent for newsletters and advertising, legitimate interest to improve our website and prevent fraud, and legal obligation to comply with accounting or tax regulations.

Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience. These include essential cookies required for website functionality, analytics cookies to understand how users interact with our site and marketing cookies to show relevant ads. You can adjust your cookie preferences in your browser or via our cookie banner.

Google Analytics
We use Google Analytics to analyze website traffic. Google Analytics collects information such as IP address, device type, pages visited and time spent on the site. This data is transmitted to Google servers in the United States. You can opt out by installing the Google Analytics browser add on.

Meta Pixel
We use the Meta Pixel provided by Meta Platforms Ireland Ltd to measure the effectiveness of Facebook and Instagram ads, track conversions and build audiences for remarketing. Data collected may include IP address, browser type and user actions on our website.

TikTok Pixel
We use the TikTok Pixel provided by TikTok Technology Limited to analyze user behavior, track ad performance and build targeted audiences for advertising. Data collected may include device data, IP address and user actions.

Sharing of Data
We may share your data with service providers such as Shopify, payment processors and shipping providers, with advertising platforms such as Meta, TikTok and Google, and with authorities where legally required. We never sell your personal data to third parties.

International Data Transfers
Your data may be transferred to countries outside Switzerland or the EU, including the United States. We ensure that appropriate safeguards such as Standard Contractual Clauses are in place for such transfers.

Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights
You may have rights under GDPR or other applicable law including the right to access your data, the right to rectification, the right to erasure, the right to restrict processing, the right to data portability and the right to object to certain processing such as direct marketing. To exercise these rights, contact us at hello@zulaplay.com.

Security
We use technical and organizational measures such as SSL encryption, secure hosting and restricted access to protect your data. However, no transmission over the internet can be guaranteed as one hundred percent secure.

Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the date of the last update shown at the top.

Contact
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at ZULA PLAY c/o Domingo Baumhackl, Freulerguetli 23, 8750 Glarus, Switzerland, Email: hello@zulaplay.com